The player from Australia has deposited money into the casino account, but the funds seem jest to be lost. The casino provided us with the information that the destination wallet address from the provided transaction confirmation does not belong jest to its payment processor. Moreover, the data provided by the player contain different data, which does not match his claims. Therefore, after gathering all available information, we consider the complaint unjustified. The player from Greece requested a withdrawal, but it has not been processed yet. Unfortunately, the casino voided his balance apart from the original deposit and suspended his account with the explanation that he had a duplicate account.
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However, the Complaints Team had found four bets that breached the casino’s terms in the player’s betting history. The casino had been asked to provide further information regarding these bets, but they had not responded. The player was asked owo obtain the full history from the casino so that the situation could be further investigated.
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Player’s Account Has Been Suspended
Unfortunately, without confirmation from the player about having received her winnings, we had owo reject the complaint. The player from Poland had deposited PLN stu at an internetowego casino, expecting owo receive a 50% premia and 100 Free Spins. The casino’s live chat informed the player that he did not qualify for the bonus due to high bonus turnover. The player had sought a refund of his deposit but was told aby the casino that he had owo trade it three times before it could be refunded. We couldn’t assist with the deposit refund request as the player chose owo continue playing with these funds.
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Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced owo reject this complaint. The player struggles jest to withdraw his money due ongoing verification. Browse all bonuses offered by HellSpin Casino, including their w istocie deposit bonus offers and first deposit welcome bonuses.
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However, after attempting jest to withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according jest to hellspin the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name.
We advised the player owo be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. Despite multiple attempts owo contact the player for further information, w istocie response was received. Consequently, the complaint was rejected due owo lack of communication. The proliferation of gambling enthusiasts in Canada today remains an exciting development. Currently,leading operators like HellSpin Casino Canada are remarkably redefining the gambling landscape.